FAQ's – Tiny Tots

FAQ'S

MY ACCOUNT
DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?
No, you don’t need an account to shop with us but setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page
 
 
HOW DO I SIGN UP/CREATE AN ACCOUNT AT Tinytots.pk?
Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service and we will be pleased to assist you.
 
 
I FORGOT MY PASSWORD, HOW CAN I RETRIEVE IT?
Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.
 
 
HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.
 
 
HOW CAN I EDIT/UPDATE MY SHIPPING AND BILLING ADDRESS DETAILS?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.
 
 
WHAT ARE THE BENEFITS OF SIGNING UP AN ACCOUNT WITH YOU?
By signing up an account at www.tinytots.pk.com, you will be able to access and manage your account information easily. This includes:
o    Changing your password
o    Updating your billing or shipping address
o    Checking your order status
o    Viewing your complete order history
   Update Address book
 
ORDER
 
HOW CAN I PLACE AN ORDER?
In order to place an order with TinyTots you will be required to:
o    Shop for the items you want
o    Add the items to your Shopping Bag
o    Proceed to checkout
o    Enter billing and shipping information
o    Provide payment information
o    Review and submit your order
o    Check your order status
 
HOW WILL I KNOW IF Tiny Tots  HAS RECEIVED MY ORDER?
After you place your order, you will receive an acknowledgement e-mail from TinyTota  (info@tinytots.pk) to confirm that your orders have been well-received. Next working day local customers (within Pakistan) will receive a phone call from our department to confirm your order. In case we have not heard back from you within 3-4 days of your order we will cancel the order and refund the amount where applicable. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.
 
 
I DID NOT RECEIVE ANY SALES ORDER SUMMARY, WHAT DOES THAT MEAN?
A sales order summary is an auto-generated e-mail where tinytots  acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by tinytots  You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is received by us.
 
 
THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?
If there is any missing item(s), please contact at: 0309 6930005.
 
 
HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?
Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.
 
 
HOW DO I TRACK MY ORDER STATUS?
The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.
 
 
AM I ABLE TO TRACK MY ORDER?
Yes, when we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.
 
 
CAN I CANCEL MY ORDER?
Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
 
 
CAN I AMEND MY ORDER?
Unfortunately, we are unable to amend an order once it has been processed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.
 
 
CAN I ADD ITEMS TO AN EXISTING ORDER?
Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.
 
 
ONLINE SECURITY
  
WHY SHOULD I SEND YOU MY PERSONAL INFORMATION?
Due to high risk or credit card fraud, Tiny Tots  may request additional information for payment verification. We will not be able to process your orders if we do not receive the required documents. In order to avoid delays with your order, we suggest that you scan the documents and send them via email so that they are clearly legible. Alternatively, you may take a clear photo of the documents requested if scanning is not available.
 
 
IS MY PERSONAL INFORMATION KEPT SECURED?
All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.
 
 
WILL I RECEIVE ONLINE SECURITY EMAIL EVERY TIME I PLACE MY ORDER AT tinytots.pk.com?
Online Security is meant for every order; however, verification process is ideally for one-time verification purpose. In your next or future purchase(s), if you are using another credit card or using other account information such as billing address or shipping address, your order will be subject to Online Security verification again.
 
  
WHAT IF I FAIL TO RESPOND TO YOUR EMAIL WITHIN THE PERIOD GIVEN, WILL MY ORDER STILL BE PROCESSED?
Failure to respond to the Online Security verification process within the timeline given will result to automatic order cancellation. We regret to inform you that if we do not receive any response to the online security verification within the given timeline, your order will be cancelled automatically.
 

WHAT HAPPENS IF AN INCORRECT ADDRESS IS PROVIDED FOR THE DELIVERY?
If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field. To remove an outdated or incorrect address from your account, please log on to your online account. If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange redelivery of the products.
 
RETURNS AND EXCHANGE
 
I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
Defective items can only be returned to Tiny Tots  Office, subject to item being returned must be in its original condition with the original tags and tickets within 7 days of delivery. It is important that customers check their outfits upon delivery to avoid any damage.
There are strictly no refunds via cash/credit card, discount code will be offered instead. Sale items cannot be exchanged in retail stores or via online.
 
DISCLOSURE OF INFORMATION
Tiny Tota  does not sell, rent or trade to third parties any personal information you provide to us online, nor do we give such information to third parties except to the other Tiny Tots Group of companies, or to third parties with whom we contract.

Email

If customers have any other questions info@tinytots.pk

 

 

 

 

 

 

 

 

 

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